Warranty Coverage and Replacement Policy
At Mare SRL Unipersonale, we take pride in the quality of our products and are committed to offering you dependable support. That’s why we provide a warranty program to protect your purchase and give you added peace of mind.
All electronic items come with a 2-year standard warranty, effective from the date the product is delivered.
If you purchased an optional 1-year extended warranty, the total coverage period becomes 3 years.
If any electrical component of your product stops functioning properly during the warranty period, we will provide a free replacement unit.
The warranty does not apply in cases of:
Physical damage from accidents, misuse, or mishandling
Regular wear and tear due to normal usage
Faults caused by incorrect setup, negligent use, or lack of maintenance
To start a warranty claim, email us at: info@bricostorax.com
You will receive an automatic response. Please reply to that message with a short video that clearly shows the issue—such as the product failing to power on, charge, or function correctly.
If video evidence is not feasible or fails to demonstrate the issue, we may request that the product be returned for further inspection.
⚠️ Important: Return shipping costs are the responsibility of the customer. We do not accept returns sent via cash on delivery (COD).
Only claims that meet all the outlined conditions will be processed. We handle each request with fairness and aim to find the best resolution in a timely manner.
For further guidance, we invite you to consult our [Terms and Conditions] and [Cookie Policy], which can be found in the footer section of bricostorax.com.