Product Issues and Dispute Resolution
Problems with Delivery
If your order arrives with visible damage, missing components, or doesn’t match what you ordered, please contact us within 48 hours of receiving the package by emailing info@bricostorax.com.
You’ll receive an automated response. Please reply to that message and attach clear photos showing the parcel, the shipping label, and the items received—highlighting any visible issues or discrepancies.
Our team treats these cases with urgency, and we’ll do our best to resolve the situation as quickly as possible. We appreciate your patience and collaboration.
Faulty or Non-Functioning Products
If your product doesn’t work as expected—even after proper use—please notify us at info@bricostorax.com.
After you receive our automatic reply, please respond with a photo or short video showing the issue clearly (e.g., product not turning on, not charging, or not performing its function).
If a video isn’t available or is insufficient to assess the issue, we may ask you to return the item for inspection.
⚠️ Important: Return shipping costs are the responsibility of the customer. We do not accept cash-on-delivery (COD) returns.
Unresolved Issues and Formal Complaints
If you’re not satisfied with how your case has been handled, or if no resolution is reached, you can submit your dispute via the European Online Dispute Resolution platform:
👉 https://ec.europa.eu/consumers/odr
Only complaints that meet the conditions outlined above will be eligible for further consideration.
For more information, we encourage you to read our [Terms and Conditions] and [Cookie Policy], available in the footer of any page on bricostorax.com.